By Anand Srinivasan A study conducted by Marketing Metrics showed that the average probability of selling your product or service to a new prospect was 5-20%. If that sounds impressive, consider this – the probability of selling to an existing customer is a …read more Source: customerthink.com
Daily Archives: April 6, 2015
By Gautam Mahajan So many articles are written on customer-centric processes and training. Very few talk about changing the mind-set. The customer-centric or Customeric mind-set starts at the top of an organisation and has to be built at all levels of the company. …read more Source: customerthink.com