The forgotten asset – the crucial role of the employee in delivering great Customer Experience (CX)

By Phil Klaus

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Source: customerthink.com  

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Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are

By Joseph Michelli, Ph.D. …read more
Source: customerthink.com  

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Stories Are Everything

By Peter Psichogios …read more
Source: customerthink.com  

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Interesting Infographics: What Makes a B2B Marketer Happy at Work?

By Louis Foong …read more
Source: customerthink.com  

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Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor

By Colin Shaw …read more
Source: customerthink.com  

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Shareholder or Customer First? The difference between Tesco and Amazon

By Ian Golding …read more
Source: customerthink.com  

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“It’s up to you” – Choices can ruin your customer experience

By Jim Tincher …read more
Source: customerthink.com  

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Product Design with Applied Improvisation

By Kathy Klotz-Guest …read more
Source: customerthink.com  

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Right Size Your CRM To Your Needs

By Kate Leggett …read more
Source: customerthink.com  

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Beware of the #CX Inflection Point

By Annette Franz Gleneicki …read more
Source: customerthink.com  

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