FTC Charges Yelp With Violating Children's Privacy Rules

Yelp has agreed to pay $450,000 to settle charges that its mobile app collected personal information from children younger than 13, the FTC announced on Wednesday. Regulators allege that Yelp’s mobile
app, released in 2009, allowed users to provide a birth date. Yelp’s app included a screening mechanism designed to ban users under 13, but the technology didn’t work, per the FTC. …read more
Source: mediapost.com  

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Can You Engage Like Amazon Does? Top Consumer Engagement Lessons from Amazon

By Anqi Cong …read more
Source: customerthink.com  

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Employee Engagement: Living Your Brand Promise

By Lynn Hunsaker …read more
Source: customerthink.com  

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Social Customer Care and the Maker Movement #socialcustcare

By Guy Stephens

…read more
Source: customerthink.com  

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The Little Things Keep The Big Things Running In Customer Service

By Jenny Dempsey …read more
Source: customerthink.com  

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Decoding the Consumer

By Alan See …read more
Source: customerthink.com  

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Smart TV Gains Momentum

Smart TV, Internet connected TV sets, will continue to gain increased worldwide use — as well as standalone Internet set top video box devices. In 2020, it’s expected global smart TV penetration
will double to 30.4%. …read more
Source: mediapost.com  

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HubSpot Jumps into the CRM Marketplace

By David Raab …read more
Source: customerthink.com  

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What have we learned from five years of social customer care #socialcustcare

By Guy Stephens …read more
Source: customerthink.com  

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Reputation Management or Customer Experience Management?

By Annette Franz Gleneicki …read more
Source: customerthink.com  

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