Do Your Policies Make Your Existing Customers Angry?

By Patricia Seybold …read more
Source: customerthink.com  

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Interesting Infographics: The Road to Success through Paid Social Amplification

By Louis Foong …read more
Source: customerthink.com  

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Sales success – don’t forget these 6 soft skills

By Janet Spirer …read more
Source: customerthink.com  

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Nearly 60% of customers will go elsewhere following a bad delivery experience – Interview with Angela O’Connell of MetaPack

By Adrian Swinscoe …read more
Source: customerthink.com  

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It’s time to get journey maps right

By Jim Tincher …read more
Source: customerthink.com  

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5 Customer Service Best Practices to Take to the Bank

By Tricia Morris …read more
Source: customerthink.com  

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Beyond Black Friday: Holiday Shopping Could Cost Retailers Billions

By Michelle deHaaff …read more
Source: customerthink.com  

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Supreme Court Loss Forces Aereo Into Bankruptcy

Online video distributor Aereo, which suspended operations shortly after its Supreme Court defeat in June, said on Friday that it filed for bankruptcy. The Barry Diller-backed start-up launched in New
York two years ago and expanded to 12 cities before ceasing operations in June, three days after the Supreme Court ruled that the service infringed broadcasters’ copyrights. …read more
Source: mediapost.com  

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Embracing the Consumer’s Inner Grinch
: How Retailers Can Increase Holiday Spend by Removing Guilt

By Nick Hahn …read more
Source: customerthink.com  

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Embracing the Consumer’s Inner Grinch
: How Retailers Can Increase Holiday Spend by Removing Guilt

By Nick Hahn …read more
Source: customerthink.com  

Posted in Uncategorized