5 Ways to Humanize Your Customer Care

By Tom Eggemeier …read more
Source: customerthink.com  

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Personalization is Revolutionizing Customer Engagement

By Jason Tabeling …read more
Source: customerthink.com  

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Hooked on Bad Profits…All the Way to the Slaughterhouse

By Randy Brandt …read more
Source: customerthink.com  

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What’s the Big Deal About Predictive Analytics? A Conversation with Brian Kardon

By Howard Sewell …read more
Source: customerthink.com  

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Teaching Our Customers To Sell

By Dave Brock …read more
Source: customerthink.com  

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Sales Thinks The Leads Are Weak – Well Are They? 12 Power Opinions (Pt 1)

By Dan McDade …read more
Source: customerthink.com  

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Why New Customer Rewards Stink For The Rest Of Us

By Jeannie Walters …read more
Source: customerthink.com  

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What We Lose When Women Win

Apparently people of the female persuasion are performing far better than men on almost all effective leadership key attributes. So says the annual Ketchum Leadership Communication Monitor, which
polled 6,509 people in 13 countries for their views on effective leadership, effective communication, and the link between the two. …read more
Source: mediapost.com  

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DoubleVerify Sued For Telling Advertisers FilmOn Infringes Copyright

Online compliance company DoubleVerify has wrongly classified FilmOn as a copyright infringer and adult-content distributor, the streaming video company alleges in a new lawsuit. FilmOn, backed by
billionaire Alki David, says in a complaint filed this week that DoubleVerify’s “false and disparaging” reports have harmed its relationships with advertisers. …read more
Source: mediapost.com  

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Future of Customer Service: Robots and Apps Enhance Customer Experience

By Shep Hyken …read more
Source: customerthink.com  

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